PRIVACY POLICY

PRIVACY POLICY

Longevity Mountain Herbs protects and respects your privacy.  We have defined our privacy policy so you may discern how info gathered on our site will be used.

 At Longevity Mountain Herbs, we protect your privacy as we would want our personal information kept confidential. We use the information you submit for the following purposes only:

  • to process your order(s)
  • to answer your questions
  • to provide a newsletter via email and/or send our catalog via postal mail or email
  • to include your feedback regarding improvements of our website

We will not give, sell, or rent your personal information or specific account activity to anyone for any reason. The exceptions: 1) when we are required by law, and 2) when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process relative to our Website.

Secure Ordering.  At Longevity Mountain Herbs we use a defensive technology to protect your information you send us when you place your order. Our technology may block some orders if irregular ordering behavior has been detected. It may be necessary to receive assistance on your order.

Credit Card Fraud Protection.  All major credit card companies protect cardholders against fraud, subject to a $50 deductible.  Longevity Mountain Herbs will protect you for this $50 portion in the highly unlikely situation that you ever encounter an obvious fraudulent charge involving our company and copies of the police report and credit card correspondence are submitted.

Other Payment Methods.  If you are still hesitant about using your credit card online, we also accept payments by Paypal and Credit Cards over the Phone.

When you subscribe to our newsletters or contribute to our reviews, Longevity Mountain Herbs asks you for contact information.  When you sign up for our newsletter we use your name and email address to periodically send you our newsletter and to inform you of sales and special offers.  When you contribute to our reviews, your review will be posted on the website for the public to view.  Your first initial and last name will also be displayed.  However, no information that would allow others to contact you will be disclosed by Longevity Mountain Herbs.

You will automatically be registered to receive our e-mail newsletter unless you opt-out at any time by following the unsubscribe instructions in the newsletter or you may Contact Us with the word UNSUBSCRIBE followed by your email address in your message.

Shopping Cart.  We use a shopping cart system to securely process credit card and paypal transactions for our products.  When you purchase from us, we send your credit card information, name, and billing address to Paypal for verification and to authorize your purchase. Paypal’s privacy policy may be found at the paypal.com website or by clicking HERE.

If you place an online order, our secure order form requests contact, billing, and financial information (such as your credit card number for purchases).  Contact information from the order form (email address, name, billing and shipping address, and phone number) is used to send orders and information about our company to you.  Your contact information is also used to contact you in the event we have questions regarding your order or should we need to notify you of the status of your order.  The credit card information we collect is used ONLY to bill you for products you purchase.

Tell A Friend.  The information collected for our Tell A Friend program (friend’s name and email address) is used to send email to the friend letting them know about our site, the recommended product(s) and any first-time customer bonus. This data may be monitored to ensure that the feature is not used improperly.

Opt-Out.  If you decide to opt out of our newsletter, our emails provide you the opportunity to opt out of receiving communications from us.  You can also opt-out by sending an email to Customer Support with the word UNSUBSCRIBE followed by your email address in the subject line of the email.

Links.  This website contains links to other websites. Longevity Mountain Herbs is not responsible for the privacy practices or the content of such websites.

Delete/Deactivate.  This website gives you the following options for removing your information from our database, to not receive future communications, or to no longer receive our service:

You can Contact Customer Service directly.

  1. You can send postal mail to the following address:

    Longevity Mountain Herbs
    2407 Moss Hill Dr.
    Houston, TX. 77080

  2. You can call Customer Service at 832-691-5333

Customer Service.  We provide email links on our Customer Service and Contact Us pages that allow you to contact us directly with any questions or comments you may have.  We read every message sent in and try to reply promptly to everyone.  The information you send us is used to respond directly to your questions and comments.  We also keep your email correspondence on file so that we may better serve you should you have additional questions in the future.

Changes to our Privacy Policy.  Whenever we change our privacy policy, we will post a notice on our website indicating that a new version is available.  If Longevity Mountain Herbs changes how it uses a user’s personally identifiable information, the user will be notified by email and they may opt-out at that time.  However, if you have opted-out of all communication with the site you will not be contacted, nor will your personally identifiable information be used in this new manner.

Contacting Us.  If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact:

Customer Service
Longevity Mountain Herbs
2407 Moss Hill Dr.
Houston, TX. 77080
(832) 691-5333

Contact Customer Service